[Resolved] Samsung India — television service failed.

Ragothaman Raghunathan

from Bengaluru, Karnataka

Address:

600037

Dear Sir madam,
I requested for a TV service on 15/5/2018. Date that the tv developed issue with the screen. The service representative visited my house on 17/5/2018 date and took the TV for service and informed me that the LED screen has gone out and said it would be costing 11000 rupees for rectification. I accepted it and was charged me close to talk to 11000 rupees for replacement of the interior LED screen.

Mr.Raghu service engineer visited my residence and assured 6 months warranty for the replaced part and also issued a receipt for the service mentioning the warranty.

However, the TV started to develop same issue within 3 months of repair. I again called the service centre and informed them to arrange for service advisor to visit. However, not less than 50 calls was required to ensure the technician to visit and take the TV to rectify under Warranty. The TV was serviced for 8 days and installed back on 25/10/2018

However, the TV developed same issue within 48 hrs and again it is taking Himalayan effort to call the service centre landline atleast 4 times a day for the past 3 days to ensure the TV is serviced under warranty.. the warranty expires on 17/11/2018. And any delay in rectifying the defect beyond the warranty date will make your service centre legally liable for corrective action whatsoever.

Anticipating that you will send the service engineer at least after seeing this email as our calls go unanswered.

NOW THE TV IS claimed to be irreparable and they committed to refund the TV @ as is condition and also return the cost of repair i.e. Rs.11000/-

They committed to deliver the TV back (unrepaired) and refund the cost paid towards repair earliest by 16.11.2018. But when we called the service centre, Prabhu confirmed that they will only refund and deliver the TV whenever they find time and there is no commitment on it.

PLS HELP.

SERVICE CENTRE NAME : HITECH SERVICE - ANNA NAGAR, Chennai

Contact :[protected]

Thanks
Sheethal

Was this information helpful?

No (0)

Yes (0)

Dec 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd