[Resolved]  Samsung India — terrible customer service for fridge

Address:

Veeramamunivar st J J Nagar, Chennai, Tamil Nadu, 600037

I had bought samsung fridge 2 years back and 2017 before the product completing 1 year there happened a hole in freezer aluminium material and gas leaked. For that i was asked to pay 5000 rs as service cost which didnt look as a good option so i made the service outside for 2500 rs. Now after 1 year again same complaint happened and compressor also stopped working. Since i did service with a third party i wont get a warranty again. This time the estimate is 10000 rs for the service. I bought the fridge for that price. This is cheating to next level. Why the service cost is this much for samsung products and more importantly why it is being made this way for such horrible customer experience. Samsung company r and d department intentionally seems to be making it for such user experience. For making money from existing customers via service. The way the fridge is made is for the product to have major complaints easily. There is nothing to protect water from getting to compressor and the material used in freezer cant be repaired. Why it is so hard to repair.