[Resolved] Samsung India — The freeze problem - gas problem in freeze

ash0502

from Jawad, Madhya Pradesh

Address:	Baran, Rajasthan, 325205
Website:	www.samsung.com

We have recently purchased the freeze from samsung and it is generating gas from freezer. We have contacted many time to samsung office guys, executive team and ceo email but there was no proper resolution.

This is really a bad performance from the entire team and i believe this is not a way to deal with customers.

The product has started occuring problem in just one year and the other freeze of lg is working fine from last five years.

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Jun 28, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 27, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

May 27, 2017

Updated by ash0502 We have purchased a samsung freeze just a year ago and they provided warranty of it and we found that since last 6 days gas is leaking from freezer.

we tried to contact many time with samsung customer care, I executive team and other person but no proper response was found.

Insteaes of providing resolution they have shown our mistake in that.

This is really ridiculous services from samsung team.

model number - rr23k274zuz one door
purchase in 2016
city baran district rajasthan..

It has been purchased from akshat electronics baran.

Thanks
Bhagwati prasad vyas

May 27, 2017

Updated by ash0502 reference number
[protected]
phone number
[protected]

May 27, 2017

Updated by ash0502 reference number
[protected]
phone number
[protected]

Verified Support

May 27, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

May 30, 2017

Updated by ash0502 no resolution of now...
this is really a confused scenario... your represenative visited home and checked freeze. he told us that he will come in jext three days with some equipments and fix the problem but again received a call from call center that there is a physical damage and they can not fix it.

We are using many other equipment and never fault any other issue like this and never ever did any wrong witb this samsung freeze..
i would request you to resolve this asap as freeze is off since last 10 days and no one is helping

May 31, 2017

Updated by ash0502 After having a complete discussion with your customer service representative ref to complaint [protected] we found that we need to pay some amount to get it fix, however I believe this response is unfair and illegitimate as we have not damage the freeze and we are also not sure when it got done but suddenly it has started leaking gas so both are different perspective as per the customer end.
I have tried to explain over call that we got the problem in mid of may and warranty has expired in march as per your CSR so for one month only you guys are not understating the customer concern and charging the amount even we are not sure when the damage took place in freeze so I tell you this kind of experience does not match with your ‘CSR Vision Statement-
’’ Samsung has not only provided products that meet the needs of customers, but has also reached out to underserved individuals around the country, ”

I also found a very rude & unprofessional communication from the side of your Customer Service office, He was only imposing and telling the things. It was not a helping and resolution call, Does that match your Employability statement –
“Samsung fosters promising talents by offering customer service education, soft skills and capabilities needed to survive in today’s competitive work atmosphere.”
I found that same kind of problem in my car when the warranty has expired but they repaired the part asap and without any charge as a customer gesture so this seems a difference to serve the customer.
This is my last and final request to replace or repair the freeze part without any charge, I would appreciate your kind cooperation in this regard, I will look forward to hear from you

Jun 01, 2017

Updated by ash0502 no help till now... they are asking for charges