[Resolved] Samsung India — tv not working

Jumana Yusuf Pardiwalla

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411048
Website:	Samsung.in

Pls note i had prchased samsung tv wih built - in airte dth set up box model uak05570 on 24/10/16. Initially tv was working but recently im not able to view any airtel channel. Accdgly i got it checked fm airtel for my dish antenna performance and i was told that the tv software is outdated and needs to be upgraded.
Samsung cust. Care was contacted and a complained was lodged on 13/07/17 no. [protected], and was assured that the tv software will be upgraded withing 24hrs. But most regretably no one has called or attended fm samsung inspite of everyday calls to cust. Care and being promised that the issue will be resolved by day end.
Plse kindly assist ot take up this issue with samsung to get my tv repaired or i need to be reimbursed the entire cost of tv with interest at the earliest

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Aug 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jul 22, 2017

Updated by Jumana Yusuf Pardiwalla regarding the above mention complaint till 21/07/2017 I have been only getting calls with false promises given to me that the technician will attend to resolve the complaint. Hence I keep waiting all day at home but no one turns from Samsung. Kindly compensate for the harrasment and reimburse the entire cost of the TV & Airtel Recharge amount with the interest at earliest. Sorry & Regret by the Samsung India is not helping me resolve my complaint.

Jul 27, 2017

Updated by Jumana Yusuf Pardiwalla The above mentioned complaint is still not resolved. The engineer viisted the site twice but was not able to resolve the complaint. Since Samsung is not interested in resolving the complaint I insist the TV to be replaced asap or compensate the Price of the set with interest. This is nothing but harrassment to the customer. I hereby humbly request the Akosha team to help me with the replacement or compensation.

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Comments

kumar.abhishek

from Gurgaon, Haryana

Waiting from last 3 days and visited 3rice at Behror Service centre.
Till no solution. The defect in my phone is Ear phone is not working.

Samsung India Customer Care's response, Jul 24, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd