[Resolved] Samsung India — tvs display is damaged and may not repairable | |||
I purchased one lcd tv in the year 2011 with model no la32d550k and serial no. 19993znb602300. The display is damaged now. It shows white strikes throughout the display screen. The service engineer told me that approx. Rs. 20, 000/- is the repairing cost of the display. I think that the price of a new tv is less than the amount mentioned. So it is just a funny policy to repair and rather insist indirectly to buy a new one. How the life of a tv is just 7.5 years even for a reputed company like samsung? I do not find the answer. I have other products of samsung. Definitely, i will not buy any samsung products in near future. Thank you. Was this information helpful? | |||
Mar 24, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 18, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd