[Resolved] Samsung India — under warranty mobile but asking for money to repair

aman sarvan

from Karnal, Haryana

Address:

Mohla Dalichi, 140406

Hi
I purchase samsung note 8 in september 2016 on launching
After a year i extended my warranty for one year today i was facing a problem with the touch screen as well as on the back glass
When contact the customer care ceneter here at mandi gobindgarh they ask me to pay 4000 because the back glass is broken and they denied to change the touch
Why it is so i have already paid for the extended warranty why should i pay more 4000
Kindly resolve my issue as soon as possible otherwise i will go through this case by my lawyer
Thanx and regard from
Amandeep sarvan

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Jun 24, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd