Samsung India — Unending delay in service of my samsung galaxy j7 by samsung service care, buland shahr

Address:	Gurgaon, Haryana, 122002
Website:	Samsung India Electronics

I purchased one mobile handset samsung galaxy j7 from flipkart in mar 16. the particulars of handsets are: mobile code: sm-j700fzddins, serial number rz8h209gktj and imei number [protected]. after 4 months of its purchase, display of mobile handsets went-off. since the handset was covered under full warranty, i sent the hand set to samsung service care, m/s jai balaji communication, f-block, yamuna puram, behind mm, buland shahr-203001 vide service request bill number [protected] dated 15.07.16. on 22.07.16, he called samsung customer care & came to know that my handset is working fine and service request number [protected] has been cancelled. immediately, my son rahul singh went to the samsung service care, buland shahr to receive the handset. but, to my utter surprise m/s jai balaji communication, buland shahr didn't return my handset after service and ask him to visit after 3 days. it is thus revealed that samsung service care had posted false update that my handset is working fine. thereafter, my son visited the samsung service care, buland shahr again & again to receive the handset but every time he was given another next date. on 14 aug 16, i personally went to the samsung service care,, m/s jai balaji communication, buland shahr-203001 and met the person in-charge available there. i was categorically told by him that my handset is not serviceable and as such case for refund or replacement will be initiated. for that purpose, he asked copy of my identity proof, invoice of mobile handset, copy of bank account details and a photograph. on 17 aug 16, i submitted all these documents to samsung service care, buland shahr and fresh service request number [protected] was generated. observing that conduct of samsung service care, buland shahr is not reliable & transparent, i have contacted samsung customer care[protected] on 14 aug 16 and getting updates on daily basis. on 22 aug 16, i was told that this case has been forwarded to management team for approval of replacement or refund. today, the 24 aug 16, i have been told that case for replacement or refund has been rejected due to the reason that documents forwarded by samsung service care, buland shahr are not in pdf format and they have asked to resubmit the documents in proper format. now, the issue hangs in between samsung service care and the management of samsung india electronics pvt limited, gurgaon and i am the worst sufferer. till date 39 days have passed from the date mobile handset was given to samsung service care, buland shahr for service but as of now there is no definite timeline from samsung india either to return my mobile handset after service or replacement or refund if they are unable to service it. after all samsung india have warranted the products at the time of sale and they are bound to fulfill their obligation. but, in this case, samsung india have not so far discharge their after sales warranty liabilities nor assigned any reasons for this. anybody can guess how i am being harassed by samsung india with on account of gross negligence of their own service care centre.
I hope you will kindly take up the issue with samsung india electronics pvt ltd for their consideration and immediate resolution to return my mobile handset after service or replacement or refunds, as the case may be.

Rajendra sngh
[protected]