[Resolved]  Samsung India — Unethical behaviour and bill not provided.

Address:	Hyderabad, Andhra Pradesh, 500063
Website:	www.samsung.com

I have purchased the Microwave Modle No. GW731KD in 2015. Within 6 months the product stopped working. Lodged a complaint and the service engineer came and repaired. However the product stopped working the next day. I was travelling, hence could not get the same attended again. However on 23Apr17, I logged a complaint again and the service engineer attended the complaint on 24Apr17, he charged me Rs. 289/- for the visit and repair, however he did not give me the bill. The next day the product stopped working again. When I called the service engineer, he said that the amount paid was only for one day service. I asked him why the bill was not provided and he was very rude, stating that the product got spoiled again hence I am asking for the bill. He then sent me the bill on watsapp, however refuded to come and resolve the complaint. I called the service center again and I was assued that the bill will be provided and the complaint will be attended immediately. No one has called me till now. I have insisted on the service call to speak to the Supervisor or Service manager, however I was denied to be connected to them. This kind of service from a reputed brand like Samsung is not expected.