[Resolved]  Samsung India — unfair service from samsung

Address:Hyderabad, Telangana, 500072

Dear samsung,

I am writing this email because i did not get proper help or any good service from samsung. I purchased product only by thinking samsung is best company but i now realize that i made a mistake.

I had a problem with the remote controller of my led tv and i had replaced with the new one for rs 550 /- on 9th july 2018 and now the same remote got failed again. When i call the customer service i was told to contact local service center, when i spoke to abdul and prakash from ss associates kukatpally, hyderabad – 500072 and they asked me to pay rs 550 again to get new remote controller. I even spoke after with samsung customer service kavitha who even can’t help me and said the same thing.

My concern is i purchased a product and it failed two days after one month then i asked to pay again, why should i pay for it again. Is this my fault? I am pretty much sure i have received defective product. This is really frustrating am i not eligible for free replacement? If that is not the case then do i need to keep paying for remote controller as it fails again and again. Is this unfair customer service you provide to the custmers and betray them on the products and charge. I may not be the biggest customer but yes i did purchased item from you with my hard end money and this is how it get benefited.

Probably this might be nothing to you but this is a lot for me. Thank you for bad service.

My details: just in case if you still want to help me.

Service request no: [protected]
Registered mobile no : [protected]
Name : santa prasad
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Aug 22, 2018
Complaint marked as Resolved 
My problem got resolved, head office people called and resolved quickly. Thanks
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Aug 22, 2018
Updated by Santa Prasad
Thank you Samsung, my issue is now resolved finally. I have continually been follow-up by head office, it was nice talking to those guys. Thanks again
Complaint comments 

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Thank you Samsung, my issue is now resolved finally. I have continually been follow-up by head office, it was nice talking to those guys. Thanks again

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