[Resolved]  Samsung India — Unfair trade practices

Address:Bharatpur, Rajasthan, 321001
Website:www.samsung.com

Respected sir

Details are:
Invoice no. - del_lhr_03l[protected]
Purchaser name - mr radhey shyam goyal
Ph no. Reg. - [protected]
Model no.- rt33jsryesa/tl
Sr. No.- 03624pagp00012l
Date of purchase[protected]
Mail id to co. Ref no.- [protected]

I had purchased a refrigerator of samsung. Now there is error of cooling from date 14/04/2017.

Now i made a complaint to different dates but is not sort it out.

Different dates are:
15, 17, 20, 23, 24, 25

Different complaint while different dates talking:
Complaint no. 1- [protected]
Complaint no. 2-[protected]
Complaint no. 3- [protected]
Complaint no. 4- [protected]

Many more complaint while talking each day. Samsung want to erase these details

As there is cooling problem, afterwards complaint in 2-4 times, there is a service person came from co. Side and tell that on 19/4/2016 that there is a gas leakage problem.

The gas leakage problem occur within 15 months. It will be shocking.

& the main shocked is, company officer told me the false misstatement that there is a gas usage problem.

Samsung company officer and samsung service person made a collusion between them to mislead us & other customers. Both company officers, managers and service persons are taking their shares as money by made itself problem in the customer item through chancing of inspection.

Even they does not take the job sheet so as make us ensure that what the actually problem exist. The all work done by samsung care in black. All in samsung co. Are corrupt.

Now from the four days continuosly, i call to samsung. They just told to have some patience and they will sort it out your problem. Each day i call to your company in 4-5 times.

Now there is call from your general manager, named sameer. He tell me that you have to pay your cost without listening my matter properly.

Before 25 date, all the complaints which i made to the samsung care centre, the all company officer customer care tell that there is gas usage problem in your refrigerator and now on 25 april date 2017 the company general manager said that there is a gas leakage problem.

Is this general manager and the different company officer makes the treaty with their customer service centre and try to collusion so as to gain maximum possible arbitrage. All the chain are corrupt and try to made gain with innocent customer. Is there is no policy of service center ta takes us a job sheet to satisfy the customer what is the real problem?

Now from the above picture, i think samsung company itself try to made problem and try to generate huge profits.

I told samsung and requested to sort out the problem currently, i will give money whatever you d
Respected sir

Details are:
Invoice no. - del_lhr_03l[protected]
Purchaser name - mr radhey shyam goyal
Ph no. Reg. - [protected]
Model no.- refrigera/vg90290/samsung

I had purchased a refrigerator of samsung. Now there is error of cooling from date 14/04/2017.

Now i made a complaint to different dates but is not sort it out.

Different dates are:
15, 17, 20, 23, 24, 25

Different complaint while different dates talking:
Complaint no. 1- [protected]
Complaint no. 2-[protected]
Complaint no. 3- [protected]
Complaint no. 4- [protected]

Many more complaint while talking each day. Samsung want to erase these details

As there is cooling problem, afterwards complaint in 2-4 times, there is a service person came from your side and tell that on 19/4/2016 that there is a gas leakage problem.

The gas leakage problem occur within 15 months. It will be shocking.

& the main shocked is, your company officer told me the false misstatement that there is a gas usage problem.

Your company officer and service person made a collusion between them to mislead us & other customers. Both company officers, managers and service persons are taking their shares as money by made itself problem in the customer item through chancing of inspection.

Even they does not take the job sheet so as make us ensure that what the actually problem exist. The all work done by samsung care in black. All are corrupt.

Now from the four days continuosly, i call to samsung. They just told to have some patience and they will sort it out your problem. Each day i call to your company in 4-5 times.

Now there is call from your general manager, named sameer. He tell me that you have to pay your cost without listening my matter properly.

Before 25 date, all the complaints which i made to the samsung care centre, the all company officer customer care tell that there is gas usage problem in your refrigerator and now on 25april date 2017 the company general manager said that there is a gas leakage problem.

Is this general manager and the different company officer makes the treaty with their customer service centre and try to collusion so as to gain maximum possible arbitrage. All the chain are corrupt and try to made gain with innocent customer. Is there is no policy of service center ta takes us a job sheet to satisfy the customer what is the real problem?

Now from the above picture, i think samsung company itself try to made problem and try to generate huge profits.

I requested co. To sort out the problem currently, i will give money whatever they demand, to the service centre. & i think this is the fair deal.

Samsung collusion and misstatement leads to suffer from disease to my childrens and i had spent money for curing it & many more problems which occur due to your company manager, officer, service centre, and company itself corruption, making undue advantage, making false statement, try to seduce customer to pay money as your wish by saying two words "be patient".

Now i m ready to pay your amount because i don;t want any death in my family due to samsung in this summer which are so terrible in rajasthan.

Further, i advised to all not to buy samsung products. Their officer, service centre are so cheated and abusive. Further it is upon your will. This is just my point of view.

You are requested to please carefully sort out this matter.

Regards
Radhey shyam goyal
Bharatpur
Ph-[protected]
Rajasthan
Pin-321001
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May 31, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Apr 26, 2017
Updated by rohit goyalll
Dear sir

Email- [protected]@gmail. Com
Mb-[protected]
Mail ID reference-[protected]

Here I already refer mail ID reference in which all the details regarding mail ID n registered mb no. Is already given to customer care, your general manager, and your CEO

Thanks
Regards
Radhey Shyam Goyal
Bharatpur
Apr 26, 2017
Updated by rohit goyalll
Dear sir

Email- [protected]@gmail. Com

Mb-[protected]

Mail ID reference-[protected]
Different complaint while different dates talking:
Complaint No. 1- [protected]
Complaint No. 2-[protected]
Complaint No. 3- [protected]
Complaint No. 4- [protected]

Here I already refer mail ID earlier in reference earlier in the first mail in which all the details regarding mail ID and registered mb no. Is already given to customer care, your general manager, and your CEO

Thanks
Regards
Radhey Shyam Goyal
Bharatpur
Complaint comments 

Comments

Dear sir

Email- [protected]@gmail. Com
Mb-[protected]
Mail ID reference-[protected]

Here I already refer mail ID reference in which all the details regarding mail ID n registered mb no. Is already given to customer care, your general manager, and your CEO

Thanks
Regards
Radhey Shyam Goyal
Bharatpur

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