[Resolved] Samsung India — Very bad customer service

ekkavitha

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 500032

Hi team I brought Samsung galaxy note in the month of may.Recently I was in Kerala and was drenched in rain, my note was in bag after reaching home when I clicked on my phone ..I saw my phone was not getting switched on .so gave my phone for repair and its been 3 days with no response from executive .I have been repeatedly tried contacting them on phone with nil response as the phone is always busy.also I was advised there is not warranty on my phone.its shame that my phone costing 42000 does not have warranty for a year also my phone was never drowned in water ..why am not eligible for warranty.
My end for this phone is still existing and u guys don't provide warranty.
Very bad service
I am expecting warranty and no charge on my mobile repair as it is only 7 months that I have taken the phone.

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May 19, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jan 08, 2017

lr meena's response Unfortunately system UI has stopped

Verified Support

Jan 09, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Jan 10, 2017

Updated by ekkavitha Mobile #[protected]
Reference[protected]

Plus be informed after 45 calls I was still un able to contact the customer on[protected]
[protected] Pradeep reddy
[protected] Satish reddy
Also I just chhkd the receipt recd for this issue and this has been incorrectly documented issue is phone getting switched on and they have mentioned some reason.
I want my phone to be replaced.
Worst customer service ever...request u replace my mobile.

Jan 10, 2017

Updated by ekkavitha Phone not getting switched on..

Jan 11, 2017

Updated by ekkavitha I want the phone to be replaced .such a pathetic service also provide escalation manager contact number .
Request you to consider my case and replace my phone.
It's very disappointing and traumatic experience with no phone since a week.