[Resolved] Samsung India — very bad customer service to replace a tv

avishekdascse

Address:

Paschim Medinipur, West Bengal, 721301

Our samsung tv had been bought on oct 27th 2017 and within 10 days its stopped working. Since then so many service reps have come home, checked on the tv, provided hell lot of solutions [software problem/motherboard change] which didn't work at all. While i asked for a replacement they told they will extend the warranty. I am facing the issue
From day 1 but they are not ready to replace it instead they are asking to changing the circuit. Why samsung people is playing with customer money?

We demand that the tv be replaced with another one that is not faulty, free of cost for all the delay and appealing service rendered by samsung.

Model # - ua43mu6100klxl
Serial # - 0aab3pbj903889
Reference # [protected]

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Feb 8, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

avishekdascse

Hi Team,
I have bought new TV having Serial No 0AAB3PBJ903889. But with in 10 days of purchase my TV screen start going completely black. There are three times support person came to my house and tried multiple things like software update etc., nothing worked. Now support team is saying they will replace the power panel and extend the warranty for 6 more months.
But after spending INR 60000, why should I use repaired TV. I am getting email from Mr. Shafi ( shafi.[protected]@partner.samsung.com) who is providing an useless solution.
Here is below terms mentioned us Samsung website http://www.samsung.com/in/support/warranty/ .. This point number 2 is just word or you really meant it.

[ Warranty Period LED/LCD/PDP/CTV - 12 Months  Hospitality Televisions (HG Series) - 36 Months 
* Warranty Terms 1. This warranty is confined to the first purchaser of the product only. Proof of Purchase is a Pre-Requisite to claim warranty. 2. Repair or replacement will be carried out through the Company's Service Centre (Refer the list) or its Authorized Service Centre or its Dealer's Service Centre. 
]
I am really frustrated with this TV I bought, so please help me and replace my TV.
And moreover I am reporting issue with TV from the very month I bought this one, tell me will you be fine if you buy a product and it Strat giving trouble and support team provide repair option instead of replacement.
Being such a renowned company like Samsung, this is really not expected. Now I am losing my mental peace with this daily follow up.

Ganeshraj Mariappan

from Hubli, Karnataka

Samsung 32GB Micro SD card with 10 year limited warranty purchased from SNAPGRAND Online seller was not working. Mode code: MB-MS08D/IN. Month & year of manufacture:Dec.2016. I have attached Bill copy((which is billed as 16Gb+16gb SD card), SD card holder pouch photo.May i have card replacement from Samsung. My phone no [protected].

Samsung India Customer Care's response, Feb 14, 2018

Verified Support

Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd