[Resolved]  Samsung India — very poor service and non resolution of faulty freezer side since 4 months

Address:

Kanpur, Uttar Pradesh, 208004

I have been using samsung side by side refrigerator since 2014.
However since past 6 months i have been facing very low cooling on the freezer side of the fridge.
I placed the complaint at that time and the technician changed a part and it started working but only for a month. The same issue arose again and when i placed the complaint again, the technician visited and informed me that the service centre has changed in kanpur and they do not take any responsibility of the work done by the previous service centre.
They again changed the same part which worked for 15-20 days after which the same thing is occuring. I have paid twice for the same issue but still have no proper resolution. Adding to that, this new service centre tookmore than 25 days to bring the part which had to be replaced.
Again i filed a complaint on 19/04/2048 which was attended by two different technicians and after their visit now even the fridge side has stopped working completely. They have ruined the entire fridge in this extreme summer time.
When i contacted the service centre i was not given any response
Kindly help.

Complant details:
23/04/2018: [protected] (Had to place the complaint again since previous was closed without even resolving, cheating on samsung's part)
19/04/2018: [protected]
26/03/2018: [protected]
05/03/2018: [protected]
01/01/2018: [protected]
11/12/2017: [protected]