[Resolved] Samsung India — waiting for fifth replacement of fridge | |
Hi, I had bought ssmsung fridge on 11/13. Since then four fridges have been delivered at my place and all of them were defective. Waiting for thr fith one now. No clue on when or how it will be delivered. Customer care team, service centre teams say approval process is taking time. Head office guys snd india ceo desk doesn’t reply. Highly frustrated with samsung now. Was this information helpful? | |
Dec 17, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 15, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd Jan 01, 2019 Updated by SudeshDB Sixth fridge also has bump on the side. Technical team says, its not a defect now. I am confused this is the same problem in previous fridge as well. How can it not be a defect now? Attaching the image for reference. | |
 4 Comments | |
Comments
No confirmation on the delivery of defect free fridge from Samsung. Head office personal is not picking my calls.
Samsung India Customer Care's response, Nov 21, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
After 38 days of painful & frustrating experience, Samsung offers compensation of 6 months extended warranty...seriously???...Compressor, which is the key component is already under 10 years warranty...Samsung, Are you kidding???
Samsung India Customer Care's response, Nov 29, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Sixth fridge delivered by Samsung also has similar bump on the side wall. Now Samsung’s technical team is claiming this is not a defect. This was the same problem in previous fridges also.
These people are taking customer for granted. Delivering defective products and claiming to be good. Quality of Samsung fridges has gone from bad to worst.
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These people are taking customer for granted. Delivering defective products and claiming to be good. Quality of Samsung fridges has gone from bad to worst.
Samsung India Customer Care's response, Jan 4, 2019
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd