[Resolved]  Samsung India — washing is damaged by their service team.

Address:

Indore, Madhya Pradesh, 452012

No resolution and no contact after complaint. They are telling lie.

1) i already complained twice to you so you can rectify your mistake. I simply asked to bring back my washing machine in the condition as i had given to your service staff (With display and error code de).in the name of some small repair, you can not damage my machine. I am not responsible for damage done by your service staff. I am writing again so you can understand this simple point. Forward this mail to some one in your organisation, with honesty and integrity.
2) i am hiding some facts purely due to some humanitarian reason and want to tell you that damage was intended and i bring that to notice to person who handling it immediately. He took it very lightly.
3) no response till date except some time pass, senseless phone call. Do not call me back for sack of calling.
4) hope you will understand this simple point that machine pcb was damaged by your team and i want my machine back in condition as it was.
5) i hope you will understand this simple point and common sense will prevail. Its best to accept mistake rather than living in illusion to cheat, otherwise i will take legal recourse.

Nilesh gupta
Mob: [protected]/[protected]
Washing machine detail:
Model wa65h4000hd/tl
Ser. No. O31t5pbg500706l

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First mail

My washing machine was damaged by your service engineers. I lodged a complaint regarding problem displaying error message (Error code - de) in my washing machine after 10-15 minutes o[censored]se. Your service engineer checked and told us some wiring problem in the machine and wiring need to be replaced at cost around 2000/-rs. I said ok. After seven days they came with replacement wiring and replaced. Then they told pcb of washing machine need to be replaced and it will cost around 5500/-rs. Your service staff is incompetent to repair any item.
1) pcb was damaged by your service team. It was fine before your service.
2) i have purchased all of my household applinces like fridge, washing machine, led tv, microwave oven etc of samsung brand without giving thought to any other brand (Check mobile no.[protected] and [protected]).
I recommended many of my friends and relatives for samsung brand without knowing anything about samsung. Now, i realised my mistake. I will bear my loss but feel guilty about others.
3) i needed your after sales service for first time and now understand where you stand and how poor and costly is your service. Now i am shocked with my experience.
4) a samsung washing machine could not last two years of small use and require 5500/-rs reinvestment to use it for some more time. (That too started from some small wiring problem). I realised my mistake of purchasing samsung products. Now i realised samsung is use and throw brand like many chinese items. Pathetic, immoral...
5) i worried about my other samsung purchases. I don't know how long i will use them but never repair them with you. Realised that are use and throw products.
6) now, i will go for local repairman if they can repair my washing machine to last some more time or i will dispose it off.
7) a samsung product cost much more than price at which you sell.
8) poor products with very costly and inefficient service.
9) it is better for you to invest in quality training of your service staffs and reasonable service rather than what you wasted on service vans and other show off items.

Nilesh gupta
Mob: [protected]
Washing machine detail:
Model wa65h4000hd/tl
Ser. No. O31t5pbg500706l
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Second mail

Rather than asking what is the problem?, what you want? Etc question everytime and westing my time and your time and disturbing my mood at different times on unnecessary phone calls, please do this simple thing, to bring back my machine in the condition in which i had given to you. I want my machine back in the condition in which i had given to your service staff. Its display was working at that time, running for 10-15 minutes before giving error message (Code de). My original cable may have damaged more by harsh replacement by your service staff, but i will tolerate it. I will manage to repair it from local repairman, if possible otherwise i will dispose it off. Thats the only thing i wanted for this last ever service of samsung and i already accepted my loss for my other household samsung products.

Nilesh gupta
Mob: [protected]/[protected]
Washing machine detail:
Model wa65h4000hd/tl
Ser. No. O31t5pbg500706l