[Resolved] Samsung India — washing machine

Jayashree Ganesh

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600041

We purchases a samsung wf550b0bkwq 5.5kgs front load washing machine on 22.10.16. Its hardly five years and the machine has already started giving troubles. The drum gets struck and sometimes doesn't move at all. This does not happen always but. I had booked a service call and it was diligently attended by a service engineer.

The engineer just switched on the machine, took a photo of the serial number and then said the problem is with the pcb.. We don't need a service engineer who repeats the problem/complaint we lodged. We would like him at least make a sincere attempt to see if any minor changes would help and not alert the customer about the cost. What i don't understand is if this service engineer cannot open the machine and check for problem why should we pay them rs 295 as visit charges??

I believe there is another team who will visit (Pay the charges again) to identify the problem and resolve it.

Customer care in samsung is a great flop.

Was this information helpful?

No (0)

Yes (0)

Sep 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 27, 2017

Updated by Jayashree Ganesh The most annoying part is the service engineer could not explain the reason why the PCB was damaged. He was more keen to say the cost involved to replace the part and the service charges associated with it. He further commented that Samsung machines are generally good he has come across a similar problem 2 years back. How funny??. At the time of installation a service engineer sold us a decalcification salt Rs 750 and wanted to use it atleast once in 2 months to keep the drum in good condition. But the service engineer who came in yesterday says vinegar should be as the salt spoils the drum. How come service engineers have two different opinion on the products sold by them??

Verified Support

Jul 27, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Aug 01, 2017

Updated by Jayashree Ganesh My mobile number is [protected], registered email ID is [protected]@gmail.com and reference ID given is [protected] dated 25th July and [protected] dated 01 Aug.

Hope Samsungs sends a service engineer who knows his job and just not visit the repeat the complaint lodged in person.

Regards, Jayashree