[Resolved] Samsung India — washing machine | |||
From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com] Sent: 22 september 2017 16:50 To: 'hc. [protected]@samsung.com' Subject: 3rd reminder - samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts Hello………………………………………….. Is anyone hearing, please respond. Regards, K. S. Desai, +91-[protected]. From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com] Sent: 20 september 2017 11:27 To: 'hc. [protected]@samsung.com' Subject: reminder -2 - samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com] Sent: 19 september 2017 13:29 To: 'hc. [protected]@samsung.com' Subject: reminder -1 - samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com] Sent: 15 september 2017 18:50 To: 'hc. [protected]@samsung.com' Subject: samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts Dear sir, Good day and greetings from the desai family. Further with reference to the above subject, we deeply regret to inform you that being a loyal customer for the last 10 years with samsung brand it is very heartning to write to you that the customer support in your organization takes us for a real ride as per the details shared under:- Complaint was registered on 1.9.2017 till 14.92017 as per the history details by sms which is self explanatory as under:- 1. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 1.9.2017 2. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 2.9.2017 3. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017 4. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected].2.9.2017 5. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017 6. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017 7. Thank you for contacting samsung. We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-samsung[protected]. 9.9.2017 8. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017 9. Dear customer, service order [protected] has been cancelled due to customer not at home. Please contact us on 180040-samsung[protected] for any assistance. 13.9.2017 10. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 14.9.2017 11. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 14.9.2017 12. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected].9.2017 And the concern persons involved from customer care no[protected] or[protected] are ms rizwana customer care, mr kartikh supervisor, mr vinod – tracker & mr balaji – service engineer. If as a corporate you feel that customer is important, i would request you to call on me personally and resolve this issue, failing which we have not other option but to put all this on social media and the hindu newspaper editors coloumn for people to know how you treat your existing customers And because of this the other people do not suffer the mental torture from your organization. Thanking you in advance for your attention. Regards, For new era engineers & traders, K. S. Desai – partner. Flat no 7b, krishna sarathy appartment, No 26, 3rd street thiru vi ka nagar, 194-196, royapettah high road, Mylapore, chennai – 600004, tn, India. Ph no +[protected], Mobile no +91-[protected]. Email [protected]@neweraengineers.com Was this information helpful? | |||
Oct 24, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 23, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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