[Resolved]  Samsung India — washing machine

Address:600004

From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com]
Sent: 22 september 2017 16:50
To: 'hc. [protected]@samsung.com'
Subject: 3rd reminder - samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts

Hello………………………………………….. Is anyone hearing, please respond.

Regards,
K. S. Desai,
+91-[protected].

From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com]
Sent: 20 september 2017 11:27
To: 'hc. [protected]@samsung.com'
Subject: reminder -2 - samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts

From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com]
Sent: 19 september 2017 13:29
To: 'hc. [protected]@samsung.com'
Subject: reminder -1 - samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts

From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com]
Sent: 15 september 2017 18:50
To: 'hc. [protected]@samsung.com'
Subject: samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts

Dear sir,

Good day and greetings from the desai family.

Further with reference to the above subject, we deeply regret to inform you that being a loyal customer for the last 10 years with samsung brand it is very heartning to write to you that the customer support in your organization takes us for a real ride as per the details shared under:-

Complaint was registered on 1.9.2017 till 14.92017 as per the history details by sms which is self explanatory as under:-

1. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 1.9.2017

2. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 2.9.2017

3. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

4. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected].2.9.2017

5. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

6. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

7. Thank you for contacting samsung. We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-samsung[protected]. 9.9.2017

8. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

9. Dear customer, service order [protected] has been cancelled due to customer not at home. Please contact us on 180040-samsung[protected] for any assistance. 13.9.2017

10. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 14.9.2017

11. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 14.9.2017

12. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected].9.2017

And the concern persons involved from customer care no[protected] or[protected] are ms rizwana customer care, mr kartikh supervisor, mr vinod – tracker & mr balaji – service engineer.

If as a corporate you feel that customer is important, i would request you to call on me personally and resolve this issue, failing which we have not other option but to put all this on social media and the hindu newspaper editors coloumn for people to know how you treat your existing customers
And because of this the other people do not suffer the mental torture from your organization.

Thanking you in advance for your attention.

Regards,
For new era engineers & traders,

K. S. Desai – partner.

Flat no 7b, krishna sarathy appartment,
No 26, 3rd street thiru vi ka nagar,
194-196, royapettah high road,
Mylapore, chennai – 600004, tn,
India.
Ph no +[protected],
Mobile no +91-[protected].
Email [protected]@neweraengineers.com
Was this information helpful?
No (0)
Yes (0)
Oct 24, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18880
    Pending
    0
    Resolved
    11168
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information