[Resolved] Samsung India — washing machine

 
1 Review
 Sumesh1983 on Mar 6, 2018
Totally dissatisfied with Samsung washing machine. Machine was taken for full service due to drum was damaged and after a week it was delivered yesterday (5th March). When we tried to wash the clothes it started making nasty sound and raised a complaint again. Service engineer came today and after investigation, he said it again need to take to service center for full service. Buying a washing machine is to use it on a daily basis. It is really mandatory to be working when there is children in the family. If you look at my WM service record with in 3 years of time, there are many complaints got registered. Its really disappointing service from Samsung. I am owning Samsung Refrigerator and MW. But slowly i am moving out from Samsung product due to poor after sale service. My Samsung A7 2016 screen damaged just after 1.3 years (after warranty period). Replacing of its very costly. So i choose to move to another brand now. I had same experience with S4 as well.
Complaint marked as Resolved Apr 9, 2018

Complaint Status


[Mar 07, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Mar 09, 2018
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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    Samsung India - washing machine