[Resolved]  Samsung India — washing machine

On may 7th 2018 i registered a complaint regarding washing machine. The engineer visited and checked the machine. He inspected the machine and came to conclusion that tub was damaged due to corrosion (Which is true). So we decided to get it repaired. They took our machine for repairing at their service center. They gave us estimated time period of 3-4 days. But till the date machine is not been repaired and when we contacted service center they gave us answer that it will get repaired in next 3-4 days. We also personally visited the service center and came to know that the parts are not available at the facility due to which they ordered it form noida. Today is[protected] and they are still not completing the repairing process.

Also the service center's employees are giving false information about the status of the repairing process. Also lied about the machine that "it is repaired and it is under observation".
I just cannot understand after few days when we again called service center they told us that "parts are not available". That clearly shows that they are lying straight to customers.

My service request number is [protected]