Samsung India — washing machine

Address:

Thane, Maharashtra, 421306

Previuosly i have mailed but, yet my problem is not resolved.
Last week parminderji came from samsung service center and telling that we will change the drum and the vibrator part.
Previously three engineers came and visuled the machine, but didn't find the problem and the new engineer is coming and telling we will change the drum and vibrator part.
But my is machine is newly, not far then one and half months, within one and half month i am facing this problem of clothes tearing and stitching breaking in washing.
Yesterday i talked with mr. Sureindarji head of samsung service center, kalyan west. He told wait for two days, as the part will come, i will replace the part. But i have told him to change the machine and give replace of machine.
Till now the clothes which are torn by machine, who will pay the loss to me.
Please reply.
How can i assure and also how i can promote that sasmung is best.
If the new machine is giving this much problem, then i humble request you to replace the machine and send a new machine.

I am not having faith in samsung. Other's promote me of samsung, so i buyied this product.

Please submit me the mail id of senior person and also the contact number. To whom i can contact and talk.

My registered mobile number is [protected]
My mail id is [protected]@gmail.com

Please revert me as soon as possible.

On 10th sep, 2018 i have told to mr suriender yadavji, not to change the drum and the refleclator, lower part in the machine. I have told him not to change the part, but change the machine and give me a replace. He neglect and told me, sir, we can't direct replace the machine.

I buyed the machine on 27th july, 2018. Which is not more than one and a half month.

And the compaint is running for over one month. When it will be solved.

On 12th sep, 2018 they have changed the both part drum and reflector, still i am facing the problem of tearing clothes, distrotion in clothes and stitch breaking.

I have purchased the product for my useful, after problem occured, you are sending engineers one by one and doing experiments.

What is the use of this kind machine?

Still you are telling we will solve the problem.

On 17th sep, 2018 mr. Sanjay pandeyji has come to my house and done the process and took all machine and the teared clothes photos.

I have talked with mr. Pratik bhatnagar, he told me. On 18th sep, 2018 i will reply.

It's my humble request to give me a replace through store end, so i can take a new piece.

I have no trust and faith in samsung and i don't want the samsung product.

The clothes which are torn by the machine, who will give me the compensation.

Yesterday i have gone to digi1 snehanjali, kalyan east branch, what is the service of your and samsung you both are not solving the problem. How i can trust with you and the company.

How i will promote anybody to come to your shop nad purchase the product from your shop and also the samsung company products.

Please give orders to change and replace by store end today.

My mobile number is [protected]
My mail id is : [protected]@gmail.com