[Resolved] Samsung India — washing machine

mou13_13

from Noida, Uttar Pradesh

Address:

Kolkata, West Bengal, 700059

On 17th oct'18 i purchased a washing machine from capital electronics kolkata. Engineer visited my home to install the machine and declared it defective. After this no communication from samsung. On 27th oct'18 capital electronics confirmed me that they will provide a new machine or engineer will visit soon to rectify the machine. Since no communication from capital electronics and samsung i required full refund of my payment.

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Nov 17, 2018

Complaint marked as Resolved

Na, fraud call recv

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Verified Support

Nov 17, 2018