[Resolved]  Samsung India — washing machine

Address:Ernakulam, Kerala, 683513

Samsung india electronics private limited,
New delhi-110044.
Kind attn: marketing manager
Sir,
May i invite your kind attention to the following.
I am residing at cheriya pallamthuruth in ernakulam disrtrict in kerala, with my husband and parents-in law. My father - in-law is a pensioner, retired from govt. Service and is now engaged in charitable activities and my husband is employed in a co-operative society.
I have a washing machine – samsung fl 6.0 kg wf600bobtwo, procured from m/s pittappillil agencies, n. Paravur, your authorized dealer, vide invoice no. 23-si-6457 dated[protected], at a cost of rs.25, 000/-.
The machine is under complaint now. Two main complaints noted, when the representative came home and checked are that of the motor and back tub. During rotation for drying there is intolerable sound. He said that it requires about rs.10, 000/- for repair.
In this context kindly note that the warranty period is still there.in the 10 year warranty period, now it is only two years passed.in our house we four only and we have been utilizing the machine properly with care. So, considering the money i have spent this much of an additional expense is not at all affordable.
Hence i request samsung, such a very reputed company to consider the situation and do arrangements to get my samsung washing machine repaired free of cost.
Expect an early favourable reply.
With regards,
Sreelakshmi.
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Jan 17, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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