Samsung India — washing machine

Susmit Sen

from Bengaluru, Karnataka

Address:

S NO 89 VEERBHADRA NAGAR, Pune, Maharashtra, 411045

Submitted a complaint to Samsung Customer Care on September 4th 2019
[protected]
Engineer came on Sep 6th and said he has ordered a part and will come back and replace it in a week
Engineer is not reachable, so called customer care, they said talk to the Service Center, Service center said just wait.
Again called Customer care, they said it will take 21 days for the part to arrive from Chennai

I told them that I can travel back and fort to any major city in India myself in 2-3 days, 21 days for a company to replace a part is insane

They kept repeating the same stuff, this machine is just taking space, I feel like disposing it and buying a new one instead

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Samsung India customer support has been notified about the posted complaint.

Sep 11, 2019

Updated by Susmit Sen Oh another thing, the last time I called the customer care, I asked for a supervisor, she started to speak and the call was disconnected.