[Resolved]  Samsung India — washing machine filter price issue

Address:

560100

Hi,
Today i had purchased two washing machine filters directly from your Bannerghatta Road (Prism Service Center) branch. They had charged me INR 804/- for the both parts.
When i checked with them they said the charges include both the part cost and service charges.

I am not sure when i am directly going there taking the product from the service center then why i have been charged for service which i have not taken from them.

Because of this i have to pay almost three times of the product cost. Which was not the case earlier.

When i called your customer care i spoke to Ms Prathibha as per her i should not have been charged. Only part cost i have to pay.

She said she will arrange a call back from the team. When i got the call the lady was saying i have to pay both the charges as per the policy.

My question is still remain the same when i have not used your services then why i should pay the service charge.

Its a clear case of cheating. Please look into the matter immediately and need proper help from your end.