[Resolved] Samsung India — washing machine installation and demo delay

anoopbt

from Bengaluru, Karnataka

Address:

Kottayam, Kerala, 686578

On august 20 2018, i bought a samsung automatic washing machine from pittapillil stores, pala, kerala. From that day the installation and demo request is pending. Now it's almost 3 weeks. I used to contact the service centre person and every time he used to say, he is coming the same day. We cancelled some of our daily plans and waited for this guy everyday.
There is a limit for everything and still he is playing with our patience. This is not the kind of service expected from samsung. If the basic support cannot be provided, then what service guarantee is samsung offering?

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Oct 14, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd