[Resolved] Samsung India — washing machine not repaired even within warranty period

pomme

Address:

Panchkula, Haryana, 134102

Washing machine dryer motor malfunctioned within warranty period and lodged complaint in customer care samsung, samsung registered complaint and assigned service request no. [protected], engineer vijay visited the complaint and told that dryer motor not working and needs to replace,
Samsung has not replaced motor till date even after providing the original bill copy and warranty card to them,
Original bill copy warranty card contains all relevant detail required but till date no action taken,
When contacted again they refused to replace motor
Please do needful.

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Dec 10, 2018

Complaint marked as Resolved

Replaced faulty part by samsung

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Verified Support

Dec 10, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd