[Resolved]  Samsung India — washing machine repair

Address:

411033

Last 4 days, i am complaining about my washing machine and many times contacted customer care however no resolution. They always come back with repeated answers that "engineer will contact soon or in 2 hrs.". I assume samsung is not customer centric and don't bother about their customers.in my reference number they have updated that i have rescheduled whereas i never did. I called customer care, first time they didn't generated reference number. Second time they did. 4th day on and very soon it will be 5th day, 6th day, 7th and so on... Customer care asks us to keep patience but they are unable to provide estimated action time. Such a big company with no sla. Ref: [protected]. This reference number generated on 31st may. Why not generated when i called first time on 29th may.
If this is the way samsung works then i will never go for samsung products in future. I know if someone from samsung responds then the answer will be"engineer will connect shortly" but they won't provide resolution time. No escalation matrix and that too in such a big brand.