[Resolved]  Samsung India — washing machine repair complaint

Address:

H.n. 371 Street no 3 Dasmesh Nagar Patiala Punjab India, 147001

Hello sir,

I am writing this email after having 45 minutes conversation 3 times on customer care centre at all available levels.

My washing machine shows problem water levels and water supply is not cut off at the sleceted level. We got it repaired from your service engineer (Dixon engineer) as per attached bill on 4th october 2018.

Now this is again malfunctioning in less than 6 months.. And nobody is taking any ownership in the same.. Warranty is able for three months.. And there is no accountability from your side why this get failed in such a small time...
It is a bad quality of part or bad quality of service or not genuine parts provided by you...
No call back arranged from you desk to resolve issue...
I had purchased 4 to 5 samsung equipment in last several years also given references to my friends..

But this kind of service support is like breaching trust... I am feeling harrassed that even after paying full amount for repair the problem is occurring in just 5 months.. Part or service is too bad that it didn't sustain for 5 months... At the other end machine worked for 7 years.

Let me know if you can resolve..

Saurabh kesarwani
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