[Resolved]  Samsung India — Washing machine - replacement of top lid

Address:

500008

Hi team,

I have a basic question on products under warranty.
My machine wasn't working and its still under warranty. The engineer came and identified an issue with the sensor. He seemed to be a beginner as he was always contacting his seniors over the phone for seeking help. He handled the machine quite unprofessionally, to uncover the parts or open them he damaged some parts of it as well.

Somehow he managed to identify the reason and replaced the sensor. However the issue wasn't fixed.
In due course of this opening and fixing, he damaged the top lid. Now this lid isn't in warranty and i am being asked to pay the amount for it which is unreasonable.

I spoke to the customer service many a times and always received only one response, that i need to pay the charges for lid. This is totally ridiculous and unprofessional.
Also the behavior in which the customer care supervisor mr. Bhaskar spoke was uncalled for.

I request you to look into this matter seriously and get this resolved timely. Appreciate your help.

Reference ticket no (S) #[protected]; #[protected]; #[protected]; [protected]

Regards,
Hina