[Resolved] Samsung India — washing machine service complaint not attending

Joshua Paulose

from Malappuram, Kerala

Address:

Ernakulam, Kerala, 682305

I have registered complaint on 10th June19 for attending to my Samsung Washing machine service request number [protected]. Since no one attended again registered complaint on 14th SR No: [protected]. Follow up made on 15th, however they have raised one more SR No; [protected]. Also follow ups made from 15th till date, no one has attended the complaint at home. One Mr. Dennis Service Engineer has refused to attend the complaint as per the allotted job to him on 15th Saturday.

Please help.

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Jul 18, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd