[Resolved] Samsung India — water sweating at outer surface #[protected]

sharad_garg

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400705

This is in ref to my compalint / service req no [protected] dated 16th oct 2017. I am continuously following up with service centre and customer care but no solution has been worked out. There is sweating of moisture due to poor insulation but samsung is not ready to take any responsibility towards its poor workmanship. Requested to pl resolve the issue.

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Dec 20, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Nov 28, 2017

Updated by sharad_garg Problem is not resolved and technical team of Samsung finally says there is no issue in refrigeratora and condensation on the outer surface is normal phenomino. I wish the Samsung should follow the zero defect policy and understand and admit its poor workmanship. Regret to say this is the last product of Samsung I have taken and never suggest anybody to go for samsung product. For existing consumers...all the best !