[Resolved]  Samsung India — waterlogged problem

Address:

Belgaum, Karnataka, 590016

I mrs. Uma s. Patil had brought a samsung galaxy s8 mobile with imei: 358057/08/164593/7, imei: 358058/08/164593/5 on 6-sep-2017, from r-store (The complete mobile shoppee) shop no. 1, ground floor, nucleus mall ramling khind galli belgaum 590001, invoice no 725. I was using the phone very diligently, many a times i have used it in the pool as well as while it is raining, but this time on 14, may 2018, i used it in the pool and for some or the other reason after sometime it shut down, and was unable to be switched on. I then took it to the service center the next day and left it for repair, where as it was just 8 month from the time i had taken the mobile they gave it as “out of warranty” claim after examining it for some time and told me that they will let me know of the charges in a day or 2 days time, which they did not, on my calling them back, i was told display is damaged, battery is damaged, and rear camera is damaged, the defect description was dead (Water logged), where as to the best of my knowledge the mobile was not under water for more than 5 mins even, and not even deep as it says 1.5 meters water resistant according to ip68 rating.

They are telling me that i will be charged 18000 to 20000 for the repairs, is this the service you people are providing, and if so yes i will never ever go to buy samsung again and if it was out of warranty i would have never questioned you people, so please see in this regard.

They say it is physical damage, i am not a fool to physically damage the product and claim warranty.