[Resolved]  Samsung India — Worst Samsung Service Center

Address:641045

I'm fond customer of Samsung for a long while and regularly travel across major cities at india. Recently my smart phone had some battery related complaints, So visited the authorised service in Women's polytechnic, Coimbatore, TN named SJN Electronics. I observed they can accept only cash payment and card is not working regularly. My several visits i observed these centre not accepts cards. I told forcefully to check the card machine after a several hours, They connected the machine and then they take payment. And, Any for status check they have provided 2 contact numbers. I tried to reach them for staus and observed regular behaviour for 1 week that no one responds the call. These type experiences makes a customer feel worst to avoid the brand purchase in major cities. Hope this concerns will be addressed. Cheers.
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Mar 20, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2017
Samsung India Customer Care's response
Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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