Samsung India — worst service ever seen of samsung product & service - need chairman or ceo to escalate globally

Address:New Delhi, Delhi, 110096

This is with reference to above mentioned subject i would to express my dissatisfaction with samsung product & its services. I bought samsung galaxy on nxt which would be my biggest mistake ever.

After some days i am continuously facing the network issue in device where in the same time i would not face any issue with my other device on the same network. I have visited twice time to service center and they have updated the device which really surprised for me as i’m not getting the software update but how can they update the device when no update is available and my mistake is that i have taken back to device else we would earlier submit the same to device.

I have paid the full amount and then bought the samsung it was not in rent or like i borrow from samsung.

Moreover i would to highlight this when i have the issued then only i m contacting the samsung, if there is no problem why should i approach you even my device is lying with service center and i m not collecting bcoz finding various issue in the handset.

I am really fed up with this device and think many time i think why should i bought this samsung instead of this i can buy any brand phone phone cost of 5 to 6 k might be i will not face any problem. I did a blunder mistake to bought samsung even really surprised when i submitted the device the same technician do the software updation in front of me and saying we will keep the observation for some days, i have checked the status various time and its always its showing device is repaired and under observations which is really unjustified and received a call on tuesday stating device is ok come and collect, which is a question mark of samsung service.

Moreover i am not getting any proper resolution from samsung hence would require the email id of management to escalate globally.

Hence i request you to please arrange for the reversal of phone cost or allow to me take the new device of samsung in other model if any access amount is there will make the payment of difference amount for the same.

Hence requesting you to please look into matter and arrange for the quick resolution.
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Samsung India customer support has been notified about the posted complaint.
Sep 17, 2019
Updated by pappu_1981
Surprised no one responded..
Sep 19, 2019
Updated by pappu_1981
Is samsung bother to reply..
Nov 07, 2019
Updated by pappu_1981
Worst Team like samsung ever seen..
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