[Resolved] Samsung India — your mobile phone model sm a5, s. no. rz8j11a98 nw

Ajay Pal Pawar

from Samalkha, Haryana

Address:

Yamuna Nagar, Haryana, 135001

The phone fell down and was repaired by changing its tape back glass and lcd assly on 25/02/2018.
Yesterday there appeared suddenly a spot on the screen and within a span of 1 -2 hours the whole screen was full of spots and the phone's touch stopped working. When the phone was taken to the care centre they said that the screen has been pressed whereas this phone is used by a lady and is kept in her ladies bag where the 'screen being pressed' is not possible and neither the phone fell down. Name of care centre is grover computers & electronics, yamuna nagar.

Was this information helpful?

No (0)

Yes (0)

May 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd