[Resolved] Samsung India — zero service and unavailability of product | |||
I had purchased a printer with model sl-m2060w/xip online from flipkart. I am very much harassed after purchasing samsung product. I had paid approx 10k for my product for my convenience but zero service received from company side. From more than a month i m doing effort to know compatible toner for my printer but not received any satisfactory revert from any mode of customer care like on mail / on customer care number and also on live chat. Company asking for compatible toner mlt d110 and same is not available anywhere as per company distributor same is not in stock of company. How i do my work. Have send more than 10 mails to customer care, sale team, audit team etc but of no use now company asking contact hp for same and as per hp this product is no longer serviced by hp. You may search for possible solutions on this support website Harassed very much due to same. Was this information helpful? | |||
Dec 13, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
I had purchased a printer with model sl-m2060w/xip from a local dealer distributor From Vapi, Gujarat, India, i paid Rs:11900.00 and purchased but zero service received from company and dealer side. From more than two months i m doing effort to know compatible toner for my printer but not received any satisfactory revert from any mode of customer care like on mail / on customer care number and also on live chat.
Company asking for compatible toner mlt d110 and same is not available anywhere as per company distributor same is not in stock of company and not even in open market or online . How i do my work. Have send more than 10 mails to customer care, sale team, audit team etc but of no use now company asking contact hp for same and as per hp this product is no longer serviced by hp. You may search for possible solutions on this support website
Harassed very much due to same.
Company asking for compatible toner mlt d110 and same is not available anywhere as per company distributor same is not in stock of company and not even in open market or online . How i do my work. Have send more than 10 mails to customer care, sale team, audit team etc but of no use now company asking contact hp for same and as per hp this product is no longer serviced by hp. You may search for possible solutions on this support website
Harassed very much due to same.
Samsung India Customer Care's response, Dec 18, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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