I have bought 6gb 128gb Samsung M21 phone on 2nd November2020. The phone was working fine and suddenly after using phone for about 6 month there was issue detected with motherboard. I was told the reason for damage was water inside phone. I accepted it as during covid I used sanitizer to disinfect my phone which might have lead to the motherboard issue but still unhappy as it shouldn’t be damaging motherboard so easily. I had taken my phone to service center on 21st Feb 2021 after 3 months from the purchase date and I was told to pay 12k for 15k phone. With the help from your team I could able to get my motherboard and screen glass replaced in 6.5k however I was expecting the same in free of cost under warranty. I received back my phone on 31st feb. A week after motherboard replacement I got to know there was some other issues with motherboard. I was told my service center team that it’s again mother board issue but I don’t have to pay as it was Samsung issue.
On 17th Feb 2022 I found issues with the phone again. Phone was restarted and it never came back after android startup mobile screen. I had visited the service center and I was told that it’s issue with the motherboard again and asking to pay 6, 500 for the repairing. I’m failing to understand how come Samsung phone has issues with motherboard 3 times that too it’s not even one and half year old phone. I was not told the reason for the damage. Repairing device in authentic station not allowing to stand device for an year then what would happen if I repair it from local shops.
I really don’t want to go into this kind of conversation now and wanted your help to bring down the cost same as when I repaired last time. Please help on this matter on urgent basis as I have no other options left other than asking your favour here.
Covid has affected my family and me. No one left me from the financial damage even Samsung as said earlier. I would urge you to please consider my request in the same line and help me to get my mobile issue fixed please Was this information helpful? | 
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