[Resolved]  Samsung — mobile a50 given for repairing within warranty yet no response since last 2 months

Address:

Andheri East

Dear sir,
I purchased a50 for 20k in june 19... But it showed heating issue n conked off on 25th april 20... As it was a lockdown ur people told me to wait till things r opened. I waited n when lockdown in mumbai opened on 8th june the same day itself i went all the way to andheri east customer care center n submitted my phone... Next day they r calling me n telling me it's an expense of hopping 13k to get my ph repaired.

Thanks to mr dipendra he helped me out after one month he promised to get my phone repair at 4.5k. But again i am continuously following up n now he is not responding n somehow i got in touch with mr abdul at andheri east service center zain telecommunication... Now he is trying his level best.

May i know isn't company totally responsible for my mental trauma i am facing... As my son's online iit classes are on... My daughter's online school is on. Since 4 months i am not able to use my mobile. Company should not only compensate by giving me a new handset but also provide me with alternate one to use till they r unable to provide me wid handset.

My complaint is registered under name manish agrawal

Kindly look into the matter urgently.