[Resolved]  Samsung — Mobile already activated with other contact

Address:

www.samsung.com

Hi team,



I am shaik babji from bangalore, i have purchased samsung galaxy s10lite smart phone in feb 5th 2020 from flipkart.

Today when is checked in samsung shop there is a option offers for you, when i clicked on it, it is asking me to check whether my device will eligible to offers or not,

When i clicked on check eligibility - it asked me to enter the imei number, when i enter the imei number a otp has been sent to the number which i never user on my mobile phone to activate.

When i call to samsung they told it is the phone number with which your phone is activated. I told them i am using only two mobile numbers from past 5 years, then they asked me to send a email to samsung.



@flipkart @samsung why it is showing wrong mobile number which i didn’t used to activate my mobile.

If it is showing correct mobile number then i got second hand mobile.

I want this to be fixed.

I want this phone to be replaced with a new one, because it is already activated with other contact number i never used.



This is really disgusting act, if we trust on online shopping and purchase a product which cost thousands of rupees and ur sellers cheating us by selling old used mobile phone.



Please check the attachments for other details.

My contact – [protected] is registered and it is the only number i am using.

I have activated my mobile number with [protected] and it should show the correct number.

Flipkart order number: od[protected]

Invoice date: 4th feb -2020

Price ; 40000.00



Regards,.

Shaik babji

[protected]

Address not foundyour message wasn't delivered to s. [protected]@samsung.com because the address couldn't be found or is unable to receive email. The response from the remote server was:

550 5.1.1 recipient address rejected: user unknown

— forwarded message —
From: s babji
To: ,,
Cc: ,,,,,,
Bcc:
Date: sun, 19 jul 2020 22:15:13 +0530
Subject: activated mobile is different
— message truncated —