[Resolved] Samsung Mobile — faulty handset sold out
I bought one handset j6+ samsung from msg mobile ganesh market hissar at 8.45pm on 9jan2019. It was getting restarted in each minute when it was in the hands of shopkeeper. I was in hurry and so could not notice in details at that time and left to home carrying the handset. I called up back in thr morning for that issue to the dealer and informed in details. I visited back on 12 jan in the evening at 6.00pm on same shop and shown the sample of issue in handset. The dealer and one sales person from samsung both were their and admitted that there was issue and we will provide replacement of this handset in 2-3days. After 4 days i was give the same handset with assurance that the issue has been resolved. I came back to home but there was still same issue n i went to that shop again on 26jan2019. This time, the bloody shopkeeper and the sales guy from samsung sitting at their raised their hands in the air and refused to take ownership of that faulty handset. Now my handset is at samsung service centre hissar from last 4 days but nobody is giving me any resolution on this faulty handset given. It seems like there is not any service industry team sitting and they all are bunch of crooks who know only how to loot the people and how to make them fool. This does not make a very good impression of a branded company like samsung in the market
Pl take up this issue and resolved asap.
Complaint marked as Resolved Mar 4, 2019
[Feb 01, 2019] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response Feb 01, 2019 Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Samsung India Electronics Pvt Ltd
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