[Resolved] Samsung — mobile not working

nreshchd

Address:

karnal

Hi,

I had bought a samsung mobile on 11th july 2020. After using few days i got speaker issue. I have contact the samsung service center. They have check the issue and told me it will take one day to fix. When i went to get mobile. They are telling many parts need to change and currently mobile parts not available at service center.
So you have to wait around 10 day. Its more than 20 days and still no solution.

I have also contact here. Servicehead.[protected]@samsung.com, vipendeep. [protected]@partner. Samsung.com. Got calls from samsung and they told me will provide new phone and still i didn't get.

Please resolve my issue.

Mobile model - a31 6gb 128 gb black

Hope to get a positive response.

Thank you,

+1 photos

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Sep 24, 2020

Complaint marked as Resolved

Its still not resolve. How they mark it resolve?

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Sep 18, 2020

Updated by nreshchd Hello,

Got call from Samsung and they had given me 2 days time frame and 2 days already passed and still no solution. I am very disappointed to Samsung Customer Support services. Its more than one month and still no solution.

Sep 24, 2020

Updated by nreshchd I didn't get any solution of my problem. Still my mobile with service center.