[Resolved] Samsung — Mobile repair was delayed by more than a week

Tasneemkhanjiwala

from Mumbai, Maharashtra

Aug 10, 2022

Address:

Navi Mumabi

Hey

I had an issue in my Samsung M31s device (auto calling on emergency number) and I raised the service claim on 1st Aug 2022 as I had extended warranty under samsung care+.

During conversation with customer care, My device was supposed to be returned to me within two working days after the pick up date (i.e. 2nd August) but i have still not received my device. I have called several times to customer care but there is no proper resolution from the team. I have also escalated to their CEO team as well as Service Head but issue is still not resolved.

I am facing very much difficulty as I do not have another spare smartphone and Samsung Service centre is not able to return my device even after a week's time.

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Sep 13, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Kindly share your registered contact number/ Email address to assist you further.

Best Regards,
Samsung