[Resolved] Samsung — Mobile replacement Insurance claim

[Resolved] Samsung — Mobile replacement Insurance claim

N nandank149@

I am submitted my mobile in service centre 29th October after 2-3 days I have confirmation 3 November my phone confirm for replacement De confirm my address also now today is 13 November but I didn't receive my mobile and when I am calling Samsung care helpline they told me wait sir wait we will connect you soon they said always this type words no action no reaction.🤬🤬😡😡😡 +2 photos Was this information helpful? No (0) Yes (0)
Dec 19, 2020 Complaint marked as Resolved Thank you Samsung India customer support has been notified about the posted complaint. Verified Support Nov 13, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd Nov 13, 2020 Updated by nandank149@ Mobile number is [protected] Email ID is [protected]@gmail.com Nov 21, 2020 Updated by nandank149@ Samsung associate told me they need 20 to 25 days from approval date for replacement my mobile phone my approval date is 03 November. Let's see what will happen after complete 20to25 days. Nov 25, 2020 Updated by nandank149@ Today is completed my 23 days but any notification didn't receive on my mail ID for call. I requesting you do something in this matter.
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