Samsung — My 55 Inch TV Purchased in July 2021 is not being serviced for one month

Address:

navi mumbai

I purchased 55 Inches UHD TV MOde UA55TU7200KXXL on 5th Jun 2021 through Amazon. I damaged the panel and approached the customer service for repair on 30th Aug 2021. I was told this is a payable service and I have to pay. Your customer service engineer came and gave a quote of 26600/=. I paid 50% of this Rs.13000/= to the service centre and gave consent to service. The order number is [protected].
Your service centre says the part is not available anywhere and he cannot help only Samsung has to help. I called multiple times the customer service and I have not got any convincing reply. The service centre says they donot have any visibility of the supply of part from you, whereas the customer service says the service centre is responsible.
Why are you selling a TV as late as July first week, which is not serviceable. Why after multiple calls also no one responsible is calling me and informing me the status.
I am without a TV for the past 25 days, after having spend Rs.65000 and paying Rs, 13000/- advance for repair.
Is this the way to treat a loyal customer. Requesting your good offices to look into this matter and give me a resolution.