[Resolved]  Samsung — Onsite service for mobile handset

Address:

Kamrup Metropolitan, Assam, 781025

Sir,

I bought a samsung mobile, as i went to authorized dealer in my area and to getinformation about the service, they said samsung provides onsite repair service on customer request and thus I decided to buy samsung mobile. Now as my mobile phone is having problem and I want to avail an onsite service.Now samsung customer care says they didn't provide onsite service in my area and asked me to go to the service center.

Actually the problem is not that i cannot go the service center, the main problem is I already had a bad experience with Samsung Service center.As few year back I bought a samsung phone and it was having connectivity problem and went to the service center and they told me to submit the phone in their counter and to collect it after 2 days. But when I went to the center after 2 days, They said that my phone is having a hardware problem and have to change the motherboard and I agreed to do so as it was under warranty, they said I have to wait for another 12 days as they are not having the parts with them. So, after 14 days i went there to collect my mobile, but surprisingly they said that the part is not arrived yet, so i have to wait for few more days and by doing so they took 48 days to deliver my phone back, by that time my warranty period was over, so I collected the phone and went to home and to add more to my surprise I saw my phone touch frequently get hanged and after a week or so i saw my touch completely not responding and as such i again took my phone to the service center and they checked the phone and said that i have to replace screen and ic and they asked Rs.6000 for the repair as it was not under warranty period.So i decide not to do repair as they were charging very high, so i want to a local shop were they opened my phone in front of me and checked the phone, they said that the screen is having problem as it is already repaired once so I have to replace that one but the thing is that I have never repaired my screen before so how come the screen is get repaired might be samsung and their service knew that one. By the way I got repaired my old phone from the local repair shop just for Rs 1800/- .

The conclusion of the whole story is that I don't trust Samsung Service center anymore and I want to opt for an ON-site repair service so that I know what they were doing with my phone. So that i don't mess up again. I would have gone for a local repair shop but the thing is that my phone is still under warranty and I paid for that while buying my phone...so I will avail that one..

Hopefully my problem will be resolved soon.