[Resolved] Samsung — pathetic customer care support for full definition hd led tv

George Job

from Ernakulam, Kerala

Address:	Ernakulam, Kerala, 683101
Website:	www.samsung.com/in/support/category/tvav/television

I purchased a k5000 40" led tv on 7/9 and since then no one has given me a call from customer care for demo and installation. I have raised a service request [protected] with the customer care and called them multiple times. Every time the executive will say i will get a call before 8pm to fix the appointment but i haven't got a single call yet. This is one of the pathetic customer service experience i had and i am planning to return the product if i am not getting response by tomorrow. Anyone who is planning to buy a samsung product in the future think twice.

Best regards,
George job

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Sep 10, 2017

Complaint marked as Resolved

It has been a prompt response after posting my complaint in this forum. I got an email from Samsung customer care support within an hour since my posting and the issue got resolved in next 3 hours. Customer executive called me for the appointment despite being Sunday and he gave the demo and finished the installation before 7 pm today. He has been quite fast and gave me few nice technical tips as well. I am glad that Samsung support team did raise to the expectations though I had to do multiple follow ups initially.

Samsung India customer support has been notified about the posted complaint.