[Resolved] Samsung — product undelivered but status shows delivered

SOJAN PHILIPS

from Pune, Maharashtra

Website:

www.samsung.com/in

Order number from samsung
[protected]

Awb for ecom express
[protected]

I placed an order for wireless power bank from samsung e store on 28th june 2020.

The product was shown as delivered on 2nd july 2020, 6:30 pm by ecom express. I was not called or neither did i get an otp for a prepaid order for 3k rupees. I tried reaching samsung but due to covid their customer care was not available.

I tried raising a complaint and also reached out to them each and every day from 2nd july, was also calling ecom express. Both the customer care executives have only one thing to say "will be resolved in 24 to 48 hours".

It is now 14 days, 16 of july, and again i get the same response. Kindly do not buy from this website, or atleast prefer cash on delivery in which case the product would take half the time of the regular time.

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Aug 15, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd