[Resolved] Samsung — Refrigerator broke just under 3 months and pathetic service received | |
Our refrigerator suddenly broke down not even 3 months have passed...upon complaining got to know that the whole back panel needs to be replaced and the guy very casually said it will take 2 days minimum to get the part!! They have not tried to fasten the process or think of a replacement to satisfy the customer. I have got the message saying the part has been received but the service guy said he hasn't received so he will not come. What kind of service is being given to us esp when its a manufacturer defect and under warranty... shouldn't you guys Fastrack somethings and help the customer...how alr we supposed to manage 3 days without a refrigerator Was it a mistake to trust samsung? Was this information helpful? | |
Sep 10, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 01, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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