[Resolved]  Samsung Refrigerator — Crack in ice container

Address:

Jalpaiguri, West Bengal

Dear Sir,
I have bought a refrigerator on 30/May/2014 of Samsung Model No.RR1915TCALX/TL. But after two or three days I saw that ICE Container of Refrigerator was having a crack. I reported this to the dealer from where I bought the refrigerator. He assured me that the ICE Container will be changed by the Samsung company but yesterday one man named Kaushik(Samsung Engineer) visited my residence and after inspecting my refrigerator he said that this does not comes under guarantee so they can’t replace it and you have to pay for it. I asked him the cost then he replied it that it is cost Rs 750/-only.

Now I want to bring your attention toward few points:
• Ice container is the top most part in the Refrigerator, so breaking of Ice container due to Negligence handling by us is not possible.
• As this was found after two days, it would have exit from starting only.
• If it was not from the starting then it would be because of condensation and expansion of the Plastic ICE Container which would have led to crack of Plastic ICE Container i.e Manufacturing defect.
• I am the old customer of Samsung, Many of my colleague suggested me to buy other company refrigerator but I only choose Samsung. I can easily change the ICE Container as Rs 760/- is not a heavy amount, but I want you to take the responsibility to change ICE Container as we all know that Brand Name (Goodwill) is cannot be comprise at any cost.
I request you to replace the defective refrigerator or at least ICE Container if it is not done the I will be forced to take another step.
I am attaching for you the snap Of defective ICE Container & snap of refrigerator serial no for your necessary action.

Looking forward for your co-operation.

Amit Kumar
Mob [protected].