Samsung — Refrigerator received in damaged condition

Address:

Kerala

I ordered a refrigerator from samsung website and while unpacking, there was a huge dent on the side but the there logistics team left it there saying that another team will pick up the damaged Item but since then it was a big ordeal, they never came back to pick the item and ask me first to get a confirmation from there service engineer who would come to install, the service engineer came and confirmed the damage but now they are saying that since installation was booked, item can't be returned.
Customer service is pathetic and tries to blame everyone expect samsung for there incapacity.I guess they are trying to put the blame on the customer so that the there logistics stream which is handled by another company called savex are saved from blame, they are hand in glove.
I did take up the matter at the highest level but all these guys are just trained to put off customers somehow and act like BOTS with standard reply.
Would never suggest buying from Samsung site directly, you would curse yourself if you face issues.